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Contact and Support

Questions about OurCommunitySite, your subscription or your community’s website? Email us and a person will reply.

Email support

support@ourcommunitysite.com

For help with your community’s site, your account, sign-in and billing. We answer email on business days. Plus plans get priority handling, and Premier plans include phone support with a named contact.

Residents: questions about your community itself, such as rules, dues, violations, meetings or your records, go to your association’s board or manager. We’re glad to help with signing in and using the site.

Billing, cancellation and refunds

  • New subscriptions start with a 30-day free trial. A card is required to start the trial, and it is charged when the trial ends unless you cancel first.
  • Plans are billed monthly in advance, in U.S. dollars, and renew automatically each month until cancelled. Prices are on the Plans and Pricing page.
  • You can cancel at any time from the Billing section of your account page, or by emailing support. Billing stops right away and your site stays available to the end of the month you have paid for. If you cancel during the free trial, the trial ends right away and you are never charged.
  • Fees are non-refundable, and we don’t refund partial months, except as the Subscription Agreement provides or the law requires.
  • To change the card on file or see your invoices, open Billing on your account page and choose Update card.

The full terms are in our Subscription Agreement.

Legal and privacy

OurCommunitySite is a service of Imaj Associates, LLC.

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